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What Is Procedural Fairness in Insurance Claims?

2 April 2026by leonardandwelch

If you have made an insurance claim and the insurer starts asking awkward questions, getting reports behind the scenes, or hinting at a decline, you might hear the phrase procedural fairness. It sounds fancy. It is not. In plain English, procedural fairness means this: if an insurer is going to make a decision that hurts...

BlogConsumer ProtectionFinancial AwarenessIncome ProtectionInsurance DisputesInsurance LawLegal InsightsTotal & Permanent DisabilityTPD Lawyer

What’s a Premium Waiver and How Does it work?

1 April 2026by leonardandwelch

What’s a premium waiver and how does it work? Insurance policies are full of labels that sound helpful but do not tell you much. Premium waiver is one of them. A premium waiver is usually a policy feature that says that, if you are disabled and can’t work, you may not have to keep paying...

BlogConsumer ProtectionFinancial AwarenessIncome ProtectionInsurance DisputesInsurance LawLegal InsightsTotal & Permanent Disability

When An Insurer Breaches Your Privacy

17 March 2026by leonardandwelch

Life insurers love to talk about trust, fairness and doing the right thing by customers. Then, every so often, a case comes along that shows what really happens when the wheels come off, as in a recent privacy breach. A recent sanction by the Life Insurance Code Compliance Committee is one such case in which...

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